This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
I found you in the Yellow Pages and was impressed by the depth of features and the low price. I continued to be impressed by the technician who came out and gave me a quote, the advance email showing me the photo of the person who would be coming out and the email reminding me of the appointment. The technicians were on time, worked quickly and did a great job. My neighbors have complimented my new garage door. I had interviewed and received quotes from several companies. Your price was the lowest and the scope of the work performed was detailed and professional. I have already referred your company to one of my clients (I am a Realtor) and will be happy to continue to refer people to your company in the future. Thanks for the professional job.