The city will not pass inspection due to the safety laser switch not on this door. The precision rep told me this has been a problem ever since the safety switch us built into the system to auto atically work (which it oes) but city inspector said I had to have one. My motor is fine so I would have to purchase an entire new motor?
A Response from Jim Rapp:
Thank you for taking time to respond regarding the services provided for you. Our estimator was correct in telling you that your existing motor unit should not be an issue when the inspector comes to your home. Whether or not our clients choose to get a new motor is their decision, NOT their local government's since their motor unit does NOT effect their home's safety in the event of high wind situations. It is important to understand that the inspector comes out only to inspect the items in which the permit was pulled for - in your case, this was a new garage door only. The door had been installed correctly and up to code and should have been passed at that time.
Keeping these things in mind, we had been working diligently with the local government offices to find out why the door had been failed, even though items we were responsible for had been installed correctly and up to code requirements. While we were working with their representatives, it appears you did decide to have a new motor unit installed at your home. This simplified the whole situation for us and we were able to work quickly to resolve the issues.
We apologize that the local municipality was misinformed on your installation and that you had to suffer throughout the process. Typically, our inspection process is easy, quick, and care-free for our clients if all participating parties are working as intended! We were informed today that the door has passed and you should not have to worry about any additional issues from the local office.
Please feel free to contact us anytime should you need assistance in any way! We thank you for your business and for being a valued Precision Door customer!!