Able to get appointment very quickly. Very timely arrival for appointment. Good description of what they were going to do. Friendly service. I wish there had been a proactive review of what needed to be replaced compared to what might have been under warranty as I had previously (within last couple of years) bought all new door from you. This was me requesting proactive maintenance on the door - nothing was broken

- Tomas Idinge

We found the service was great! Jack did an amazing job fixing our door. He was very thorough and we were very impressed with his work. We really liked the communication between the company and the client before the visit. It was very professional and we really liked that we knew what our service person looked like which was very comforting. We would recommend them to anyone. Great job!

- Steve Harkness

I have done business with Precision Door five or six times over the 21.5 years I have lived at this residence. Always been happy with the service and the company reps that come. Yesterday Bryan and Stewart fit that same mold very curteous and very good at what they were doing. Made repairs timely and since I was on a time crunch they helped me meet my goals. i had a broken cable on one side of the door. I had a broken cable many years ago. We did not replace years ago but we did yesterday. I did not think that was warranted based on the age of the spring. Ended up also changing the winders the cable runs on because new cables were thicker and required a winder winder. that repair then required a new spring. Just felt I had extra expense that wasn't necessary. Both men were professional, friendly and good. But in the end I felt I spent more money than was needed for the repair.

- Robert Metz

Thank you for taking the time to speak with us regarding your most recent service. We hope the resolution was satisfactory for you. If you have any further questions, please contact us anytime.

Prompt service as advertised. Friendly and courteous technicians. I think uninformed older people could easily purchase waaaay more than would be necessary to repair original issue. I’m a General Contractor for 40 years and they certainly built up a substantial list of items. Back off on the up-selling a bit . It could be misconstrued very easily.

- Robert Serio

Carlos and Alajandro came out and were very friendly and informative. I was given 3 choices for springs based on longevity and price. I told them I wanted the same springs that were being replaced to be used. .243 gauge. What I recieved were one .243 and one .250. Carlos explained that the door was a bit under springed pryor, so he used the different guage springs to correct this. I was then told and shown that the 3 bearings were also worn and needed replacement. This is where I am a little aggravated. They charged $150 for this. I told Carlos this was too high a price, stating that if they cost $20 a piece, why is labor $90? He stated "So we charge $30 a piece to install them. You can only do this at the time of a spring change." If these were something I could do without loosening the springs, I would have declined replacement and done them myself. I feel after witnessing the bearing change, and seeing what these cost online, $150 for bearing replacement is excessive. However, overall, Carlos was very nice, and thorough in his service. I declined new rollers. I can replace these myself. This was another excessive priced service based on what these cost and what it takes to put them on. In the end, I would reccomend Precision, but would advise anyone needing door service to educate themselves beforehand, to better understand the items on a garage door and their cost. And if you can, shop around for specific pricing so you can get the best value.

- Jayson Kujat

Great service, will definitely use again. The service tech, John T, was polite and very knowledgeable. He inspected the door and identified a few issues I was not aware of; he pointed them out explained in detail what the problem was as well as which items were absolutely necessary and which might be optional, i.e. prevent future failures. I've used several other companies in the past but never felt confident the job was done right or thorough -I'm certain with John's work that this door is done right.

- Dan Gizowski

I have had good service from them. I was disappointed that they have an email address in their emails to me that is not available. I find sometimes things in writing are easier to get straight.

- Ronald Fudge

Tomi was very good...personable and knowledgeable.

- Alaine Pulaski

excellent tech

- Douglas Sinnard

Rebecca was an awesome sales person. The technicians were on time and extremely professional. My only issue was the office staff. The technicians had to come back to install 1 small piece on my garage door, they said it would take maybe 10-15 minutes. When the piece came in the office called to set up the appointment and gave me a 4 hour window for the installation, that was ridiculous! Really??? I told her that was not acceptable then she gave me a 1 hour window and a 15-30 minute call ahead. That's what kept me from giving this company a 5!! Outside of her everything else was exceptional!

- Julie Daniels

Excellent service, professional tech, Left my garage cleaner then he found it. The only reason I did not give 5 stars is the price. I thought it was a bit high.

- Bill Stacy

Great service(same day appointment). Bryan arrived on time to evaluate garage door motor noise, tighten some lag bolts, and provide other pertinent information.

- Jeff Holstein

The technician and installation was awesome, however the initial phone call was misleading on price.

- Michelle Rogers

Thank you for taking the time to speak to me regarding your experience. We are working to better serve our customers and all feedback is greatly appreciated. We are currently working with our answering service about your feedback and do sincerely appreciate you bringing this to our attention. We hope the resolution that we discussed was satisfactory for you. If you have any questions or concerns, please call me directly at (727) 524-0001. Thank you, Danielle - Assistant Office Manager.

Very good service. My tech, Kevin Cutolo was extremely polite and explained everything to me. You have an excellent team member with him.

- Rodney Bishop

Very impressed with same day repairs. Technician was very professional and knowledgeable. Would recommend Precision Door and will use them again in the future.

- Sam Hutchins

Technician was very informative. Only thing i didn't know i was gonna be charged for fuel and energy surcharge no idea what that is about but overall was very happy with them and will use them again if need be no and its but about it... Great Job Guys

- Kelvin Lopez

Thank you for taking the time to speak with us today. We appreciate your feedback, and glad we could assist you today. If you ever have any questions, please give us a call.

Informative—about current status of garage door, and its operation; also, what to expect concerning future operations. Provided information on what should be done concerning safety and future operations. Professionally performed recommended and requested work. Provided information on how help (self) maintain efficient operation of door.

- Thad Jones

The work was very professionally done by a very competent tech. I would highly recommend this service My only complaint was service was late but considering this was set up on Sunday night and service was provided by the next day, I should at least commend them for quick service.

- Sal Castelli

REPAIR WAS COMPLETE AND FAST, BRYAN WAS FOCUSED ON THE TASK AT ALL TIMES UNLIKE OTHER VENDORS WHOM WE HAVE USED ARE ALWAYS ON THEIR PHONE. DOOR WAS REPAIRED AND WAS CAREFUL AROUND THE CAR THAT WAS TRAPPED INSIDE. THE COST WAS ON THE HIGHER SIDE BUT HE SHOWED UP ON TIME AND GAVE ME A WARRENTY.

- Tim Taylor

We were pleased the door was fixed however it felt as if the tech didn’t want to assist us. He kept telling us we could look up the instructions on you tube on how to reset the battery. Little does he know we had done that already before we contacted anyone. The garage door is set and we are happy about that.

- Maretta Sandoval

Our office tried contacting you on Saturday regarding this issue. Please give us a call at your earliest convenience to discuss. 727-524-0001

Very pleasant experience. Highly recommend

- Denise Colburn

Very happy with the service. Craig was efficient and very knowledgeable. The only reason I gave a 4 star was because on the phone I was quoted $60 to $120 for a broken spring. It ended up costing us $278.00 because we have 2 springs. We should have been asked over the phone how many springs we have because then I would have shopped around to make sure the price was comparable to other companies. Only 1 spring was broken but was told both needed to be replaced by tech.

- Paul & Debbie

I don't know if all the upsells were essential, but I know the door had not received any maintenance in the 7 years I have been in the house. Probably longer, so no biggie. It's our main entry and exit door so it has to work right.

- Tom Vecchio

Excellent service, tech when over and beyond, I would definitely call them again for service!

- Irma Pastrana

Pricey but worth it!! The technician Graig provided excellent customer service!!!!

- Marie Mitchell

Evening appt are definitely welcome when you have a 8-5 job. I had called you to service the door before, both times when you left and he doir was fixed. Thank you!

- Debbie Latragna

Weekend door spring repair....done on time and well the first time....

- John Graham

I would have been perfect if the inserts were installed

- Bill Omanoff

The repairmen area always very professional and courteous.

- Deb Dempsey

Customer Service came through for us and showed that they do care about their customers. Thank you Rebecca for your understanding and flexibility. We appreciated the prompt service and attention to our concerns. We will be a return customer.

- Katherine Underwood