I don't question the quality of work or the service provided by Precision. In fact, I have used the company in the past. I DO have an issue with the "bait and switch" advertising on your website, promoting the $899 special. The garage door pictured in the ad clearly shows a door with windows (Sunray), right next to the $899 price. As I suspected, this is NOT the door that's available for $899 and in fact, the door in the picture is actually double the price ($1800). Very misleading and a classic marketing sham. We haven't made a decision on a door purchase yet but this episode just leaves me with a bad feeling.
- Michael Honeysett
A Response from: Jim Rapp
Thank you for taking the time to speak with us regarding your feedback. We appreciate you giving us the opportunity to make this right for you. If you have any further questions, or concerns, please feel free to reach out to us.
Comment from:
Michael Honeysett
I received a call from Carlos, one of the supervisors in the Clearwater office. He made me feel like a truly valued customer and as a result, we hired Precision to install our new garage door. We are completely satisfied! The installation team was on time and did a wonderful job, including cleaning up. I highly recommend Precision Door Company. They really care about the customer.
I don't question the quality of work or the service provided by Precision. In fact, I have used the company in the past. I DO have an issue with the "bait and switch" advertising on your website, promoting the $899 special. The garage door pictured in the ad clearly shows a door with windows (Sunray), right next to the $899 price. As I suspected, this is NOT the door that's available for $899 and in fact, the door in the picture is actually double the price ($1800). Very misleading and a classic marketing sham. We haven't made a decision on a door purchase yet but this episode just leaves me with a bad feeling.
- Michael Honeysett