We had an outstanding experience with Precision! First, they were able to set an appointment the same day we called. Second, they were flexible when we had to call later to adjust the service window. And, best of all, was working with their service technician, Robert Trotter. He provided detailed and honest assessment of what items needed attention, while clearly explaining each. Absolutely no pressure, but just good information, with solutions offered in order of priority for safety and protection of our property. He was a pleasure to interact with…warm, personable, professional and very hard working. Every detail attended to, leaving us with a sense of assurance in the quality of the equipment and his installation. He is a true credit to his profession and to the Precision company!

- Sabrina Peacock

I have used you before and always receive excellent service.

- Barbara Hefter

My garage door torsion spring had broken, leaving it inoperable. I called precision and they came right out at my convenience. The Technician, Robert, was very knowledgeable and professional. He was able to replace the springs and bearings, which were completely worn out. The door now is working like new. Very pleased with the service, price and quality of parts.

- James Phillips

Robert was delightful! He explained what he was going to do, showed me the cost and went to work. Very nice young man. It was a pleasure. Thanks so much.

- Elizabeth Betsy

Robert was great! Very professional and thorough! We needed a new garage door motor, and he had all the new parts on his van!

- Jim Jones

Robert was a wonderful technician and very knowledgeable and helpful. He answered all questions I presented.

- Christine S

I used Precision because my neighbor had used them in the past. I can only give them 2 stars. One for the Tech for being courteous and polite and the other one for the people who answer the phones who are also very polite and zero stars for pricing! I want to share that Precision is VERY EXPENSIVE!!! I called and complain about their HIGH prices which they did adjust my bill but I still feel I overpaid. I know I should have done more homework on my part but this is the first time I had to have garage door repairs in the 27 years owning my home. So go and Google cost in your area! After viewing BobVila.com site (3/28/23); I realize I paid too much! Precision needs to be more transparent on pricing! When Tech arrived I was given 3 quotes (between $4,500 - $1,100)??? Really??? So Google and shop around and save yourself some money!!!!!!

- Vi

[Sorry if this is a repeat.] Just had a regular check-up as I do on occasion. The technician, Robert Trotter, was great. He was friendly, checked everything out thoroughly, and made a few adjustments he thought would be helpful. He performed his work in a timely and efficient fashion. The service was greatly appreciated.

- Dwayne Smith and Sondra Fogel

Excellent and timely service. Very polite and knowledgeable technician. Will continue to use Precision for my Garage door needs.

- Mary Williams

My experience with Precision Over Head Garage Door service was amazing. I found it astonishing that the representative was able to get someone over to my residence the same day for an evaluation / repairs just as advertised on commercials. The technician reached out to me via phone to notify me that he was in route and arrived on time. His customer service, knowledge and friendliness was awesome. He explained what was going on with my garage in simple terms easy to understand and was courteous. It's also worth noting that he took the time to make sure that he correctly installed my replacement parts for my garage door and didn't rush the process. My hat goes off to your admin staff for their great phone etiquette and your amazing service technicians that have to work perform repairs and services in hot garages. I am satisfied with my service and I am a firm believer in the saying " A customer gets what they pay for".

- Ty Oats

I own my own business, and I would not think twice about hiring the person that did the work at our house. He was very efficient, very courteous, and went out of his way to make sure that everything was done properly. I highly recommend him.

- Richard Levy

The person who installed the garage door opener was very helpful and explained everything.

- Alex Follen

Just wanted to compliment your technician Robert Trotter for his excellent service. He was prompt, courteous and very thorough explaining several options available to me and helping me select the one that would work best for me. He is definitely an asset to your company.

- Kathy Lyons

Robert was our technician this am. He called when he was on his way. He came promptly. He was friendly and very knowledgeable. He gave us a few options and advised us on which repair would be best. He did the repair and explained everything. We were very pleased and would highly recommend!

- Charlene Bauer

WE have used Precision before and have always been pleased with the service and the service tech. Today Robert was right on time, called me on my cell 20 minutes before to state he was enroute and showed at our door 20 minutes later. He is very engaging, has been with the company 5+ years, knows his stuff and was very informative and explanatory as to a couple of solutions to fix our problem. Excellent customer service and would recommend Precision anytime.

- Tim Tuttle

Precision’s service agent “Robert” was exceptional! He immediately explained in detail our repair needs, provided expected costs, and provided further detail when completed on how to maintain a well operating garage door. Given his professionalism, we decided to add a key pad , knowing he would perform the job flawlessly. Robert was Outstanding, personable .

- Paul Trudeau

Rob was an excellent technician and completed an excellent job.

- Joyce Peffly

My garage door and opener are 18 years old. Precision gave me next day service as promised, and even called me to arrange service earlier than originally scheduled. Robert Trotter, Precision's technician, called to give me an eta to my house. Upon arrival he introduced himself, asked what needed to be done, then inspected my opener and the garage door and its components. He clearly explained what was going on with everything to me and my wife, and offered different options and prices to get everything back to where it needed to be. We decided to install a new opener with a larger motor, and have some door components replaced. Robert made sure everything to use the opener was programmed for us and answered all our questions before he left. I recommend Precision to anyone needing garage door and/or opener service.

- James Mcclenny

Robert Trotter called 30 minutes prior upon arrival. Politely introduced himself. Robert was Very Professional and Knowledgeable assessing our garage door problem. Robert gave us his professional advice on repairing our garage door. After replacing 2 cables, 2 springs, 2 brackets, checked all the bolts and greased all areas needed. Our garage door is like brand new and closes very quiet! Robert Trotter is Very Good and Professional and very nice to talk too! Excellent Job Robert and Thank You So Much!

- Tony Agan

Fast and affordable plain and simple!!!!

- Anthony James

Technician Robert Trotter called approx 30 minutes prior to arrival and was right on time. He solved my issues in a professional and expedient manner. He was also very pleasant to chat with!! Thank you for having such a knowledgeable and personable technician! Robert deserves the 5 star rating!

- Melissa Hammer

Robert came out in 30 mins. I was lucky he was close. He did a great. Replaced the springs on two garage doors. One spring was broken but did the other door sine it is 11 yrs old and do want to be trapped in the garage again. Robert was great, professional and knowledgeable. Highly recommend Precision

- John Geier

Robert arrived right on time and diagnosed the problem right away and went to work . The new spring replacement was finished around 10:00 AM. His workmanship is excellent . My garage door is now working perfectly. I am very pleased. Thank you, Bill Barnes

- William Barnes

Amazing experience I highly recommend this company. Robert was my technician. Not only did he fix the issue I had but was honest and didn’t try to sell me anything that I didn’t need. As a matter of fact I was the one that inquired on a replacement option just because my motor for the garage sounds a bit rough. Robert explained to me clearly the reason for the rough noise and gave me options based on what I was looking for. Long story short as soon as the holidays are gone I’m going with one of the options the he recommended. Couldn’t speak better for precision the name says it all thank you precision and above all thank you Robert for your hard work and most important your honesty.

- Anselmo Betancourt

This company has been helping me for 20 years at my own house and in the past year at my elderly father's house where he moved in 2020. Everyone is courteous kind and most important understanding and and I cannot recommend this company enough

- Sandra Simpson

I can't say enough great things about my experience with Precision. I thought I was going to need a new garage door and track. My tech, Robert Trotter came out and was able to get my garage door fixed and running smoother than ever within 2 hours. I would highly recommend Precision and even more so Robert Trotter. A+ job guys

- Scot Kendall

Very efficient professional came right over when called extremely pleased

- Karen Carlson

Same day service by a very polite and efficient young man, Robert Trotter. The cost of the springs themselves instilled sticker shock but we were most satisfied with the quick installation. Robert himself gets five stars.

- Michael Armstrong

Robert was great. Polite, efficient, and informative

- Connie Pugh

Courteous and knowledgeable

- Matt Tocci