Timothy Vaughn
Average: 4.93 stars
Timothy Vaughn's Bio:
Proudly born and raised Floridian, Tim likes hanging out with his family and considers himself an outdoorsman.
Winter Haven, FL
Product:
Seminole, FL
The two men that represented the company were wonderful! Where I was disappointed was in the pricing. When we made our appointment over the phone, we were told the springs would cost between $100-$300 per spring, that there was no service charge if the work is done the day of the visit, and that they would also give us a 5% Military Discount for our active duty status. After inspection, our springs turned out to be $300 each. Bummer, but and technically within what they had told us. There was also a Fleet Transportation Charge of $20. I called to ask what that was and after an extensive hold time, I was informed that was a standard fee on every invoice to have truck on-site equipped with the tools and materials needed to complete repairs. The obvious questions seems to be: how would the repairs be made if there were no tools or supplies? There didn't seem to be an answer to this so the receptionist said she would refund the fee. I did not bring up the fact that the Military Discount applied was not 5% either. It was a mere 4%, which I did not feel like bringing up. I'm happy with the work but disappointed in the way the invoicing and charges were managed. I didn't feel like it was particularly honest or transparent. If choosing to do business with them, just be aware of the fees and invoicing.
- Serena Galicia
Thank you for taking the time to speak with me today regarding your experience. We are thankful you gave us the opportunity to make things right. If you have any questions or concerns in the future feel free to reach out to me directly :)
I definitely appreciate your company taking the time to listen to my feedback and I hope this improves your customers' experiences in the future. I feel that your feedback team responded to my concerns promptly and went out of their way to ensure we were satisfied. Thank you very much!
Product:
Saint Petersburg, FL
Called and made appointment. The guys were here very quickly and made the necessary repairs quickly. A very positive experience. Thanks
- Mitchell smith
Dunedin, FL
Excellent service, on time, very polite, fixed in record time. Thanks
- Nancy Davis
Hudson, FL
Tim did an excellent job explaining the details of what needed to be repaired. Did not push anything- simply explained the situation and options. After approving the job, he did an excellent job. Appreciate the work.
- David Gonzalez
Product:
Lakeland, FL
Garage spring broke, precision came out as soon as possible. Timothy was very polite and professional got all parts installed and working properly. Thank you Timothy!!
- Terry Armstrong
Product:
Saint Petersburg, FL
Tim was very efficient and helpful looking forward to the installation of our new garage door tomorrow
- Janice Rodriguez
Product:
Dunedin, FL
Fast, courteous, reasonably priced! Thank you so much!
- Gail Abel
Saint Petersburg, FL
Fast Quality Service. Service Tech Timothy V. Was Amazing!!!!!!!
- Rochelle Oliver
Product:
Palm Harbor, FL
Tim was excellent! He was familiar with the issue prior to arrival and made sure that everything was taken care of prior to his departure. Very thorough. I have nothing but good things to say about the company and the installers.
- Kelly Goswick
Lakeland, FL
work was done well and fast, everything explained completely by Tim Vaughn
- Patricia Wiesenauer
Product:
Lakeland, FL
Tim came out and was excellent. Really knew what he was doing. Was timely, competent and very professional. Thank you a ton! Second time I've used Precision and will continue to do so
- Phil Ryan
Port Richey, FL
i had precision overhead garage door services install a new spring for my garage door they did an outstanding and excellent job,good comunication and good customer services.
- Louis Menagias
Saint Petersburg, FL
I have always used Precision for all of my garage needs. They have always been prompt and if they give you a time frame they are always accurate. Mr. Timothy Vaughn came out today and installed a damaged circuit board. He was very professional and courteous. He throughly explained my options after figuring out what was wrong and gave me the decision to select the option that I preferred.
- Helen Blount
Product:
Largo, FL
I always loved you guys at Precision. Every time I call you guys, you always come out the same day and give me great service. Tim Vaughn came out this time and for him it was an easy fix. The garage door wouldn’t close anymore and he knew exactly what it was and fix it within a couple of minutes. He also oiled the door and the wheels so it wouldn’t run smoother. you guys know how to treat customers and, I thank you.
- Greg Richardson
Lakeland, FL
Extremely pleased with the efficiency of the technician! Maintenance service was completed quickly and the replacement part I needed was installed along with instructions being left for any changes I might want to make. I was shown care instructions between regular maintenance all at a SAFE distance. Thank yo.
- Alice Stanley
Our spring broke and we see Precision advertise all the time on TV, which is the first place we went to for repairs. Tim, your serviceman, was very professional, maintained personal-distancing, and fully explained what needed to be replaced: both springs, center bearing, both end bearings. Work was completed quickly and professionally. Thanks Tim!
- Rick Dutcher
Product:
Tampa, FL
5 stars just isn't enough to rate this company. Mr. Rapp you have exceptional staff. From our 1st call in scheduling for service to the actual repair of our garage door issues this company was phenomenal. Our service tech was Tim. He was 1st very kind and understanding in what we needed and what we could afford at this time. He explained everything throughly about his findings and when we chose the service we wanted he got right to work. He did an excellent job.
- Rick Bute
Tampa, FL
Excellent service all around. This will be my go to company for anything garage related.
- Maria Drushal
Mulberry, FL
We called in the morning and were operational in just a couple hours! Our technician Tim was very knowledgeable and professional and serviced our garage door. He also brought a new garage opener and programmed that for us. He also explained things we should routinely do to keep door in good condition. Excellent service and excellent technicians! Thank you Precision, we will be recommending you to all our friends! This was one of the best customer experiences we have had.
- Kathie Conner
Product:
Lutz, FL
I was impressed with advertisement for same day service. Had garage door repaired. Employees were friendly and courteous. Took time to do thorough check of door and explain what needed to be done. Made recommendations without pressuring the homeowner. I would rate service as 5 star.
- Joy Chambers
Tarpon Springs, FL
Excellent service and came out the same day when I called.
- Sherri
Product:
Precision was an excellent choice when our garage door key pad needed to be reprogrammed. Tim was efficient, courteous and helpful and even left us instructions for how to fix it ourselves if it ever happens again. He didn't try to sell us products or services we didn't need. And the price was reasonable. We'll use Precision again.
- Robert Anastasia
Auburndale, FL
You were you able to send someone out the same day that I called and the gentleman was very knowledgeable and provided excellent service and quickly fixed the door springs and checked out the whole system and gave us expert advice on future maintenance.
- Cathy Steele
Clearwater, FL
Our technician Tim was very knowledgeable and professional and serviced our garage door. He also brought new garage opener and programmed that into our garage door opener. He helped my husband by explaining things he should routinely do to keep door in good condition. Excellent service and excellent technician!
- Diane and bill Cheslock
Product:
Dade City, FL
Four words to describe my service tech: timely professional knowledgable and courteous: He explained the cost ratio of part fixing verses the purchasing of a new system.His ability to do so without doing a pressure sale is a credit to your staff. ?????????????????????????
- Willie Roberts
Product:
Lutz, FL
Very knowledgeable service tech. Timothy was very professional and friendly. We were very happy with how quickly the repair was done. I would highly recommend this company. thank you for fixing our door!!!
- Mary Deyoung
Product:
Wesley Chapel, FL
Tim Vaughn quickly diagnosed my garage door opener problem and determined it had a bad circuit board. He replace the board in no time and my door was working again. He is very knowledgeable and has excellent customer relation skills. He listens well and he answered all my questions. Thank you Tim.
- Ken Head
Tarpon Springs, FL
I've always heard good things about the company.That is why i chose them to repair my door.The technician Tim was great he explained everything and was efficient and quick.
- John Mankiewich
Product:
Tampa, FL
My technician Timothy was very thorough and explained everything. He was professional and personable. Thank you.
- Carolyn Silente
Product:
Excellent work...the technician,Tim, was very courteous and professional. He explained what was needed to make the repairs and what the cost would be I highly recommend this company.
- Trisha Knepp