Read what people are saying
about Precision Overhead Garage Door in:
Lutz, FL
Precision Overhead Garage Door of Tampa, Clearwater & St Pete Metrohas received 239 reviews, averaging 4.89 Stars:
Lutz, FL
Lutz, FL
John absolutely exceeded my customer - service expectations. He was frindly, prompt, professional and explained everything. Excellent!!
- Amanda S
Lutz, FL
John absolutely exceeded my customer service expectations. He was friendly, prompt, professional and explained everything. Excellent!
- Amanda S
Product:
Field Managers: John Tsangarinos - Field Manager
Lutz, FL
good job
- Mary H
Product:
Lutz, FL
Best customer service I've had in a very long time. A++ employee
- Matthew B
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Repair Technicians: James Mantsch
Lutz, FL
Very knowledgeable and helpful
- Vernell S
Product:
Lutz, FL
great same day service and a great job on the install!!
- Pat Q
Product:
Lutz, FL
Provided good explanation of problems & timely service.
- Jennifer L
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Field Managers: John Tsangarinos - Field Manager
Lutz, FL
-Prompt & knowledgeable - professional.
- Wayne A.
Product:
Lutz, FL
quick response
- Sanderson
Product:
Lutz, FL
I had great service today. Very friendly & reliable. Thank you!
- Ashley M
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Field Managers: John Tsangarinos - Field Manager
Lutz, FL
Great to have a technician I can rely on.
- Mary H
Product:
Repair Technicians: James Mantsch
Lutz, FL
Great service today - thank you!
- William P
Product:
Field Managers: John Tsangarinos - Field Manager
Lutz, FL
Craig was very courteous and knowledgeable. I would recommend your company based purly on your technician the way represented your company
- James S
Product:
Lutz, FL
Arrived at appointed time. Demonstrated astute knowledge and made appropriate recommendations. His Honest demeanor sold me on installing a new door opener as well as required hardware. -Jeff
- James S
Lutz, FL
Craig was very friendly and professional. We will definitely use your company again in the future
- Vickie K
Product:
Lutz, FL
Everyone has been wonderful :)
- Teresa G
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Repair Technicians: James Mantsch
Lutz, FL
He was outstanding. he was a very nice man. I will recommend him to everyone - friends and family - whoever has the same problem as me. Thank you. I really want to make sure you know how great he was.
- Ralph P
Product:
Lutz, FL
Work done on 8/27/12; Hopefully will not need a return trip; all is working well as of 8/28/12; work done fast & neat.
- Mark N
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Repair Technicians: James Mantsch
Lutz, FL
Same day service. Very professional - friendly.
- Wayne A.
Lutz, FL
Excellent service!!!
- Rich G
Product:
Lutz, FL
It was the worst experience I have ever had with any services. They were suppose to show up @ 2-3 pm, no call, no show till 3:30, when I called they said 5 pm, showed up @ 5:30pm to charge me double the price!. I was given wrong price on phone!!!!!!!!!!!!!
- Hassan Sadeghi
Mr.Sadehgi, I am sorry to hear about the delays in your services for your appointment set up for the 22nd. The appointment window was scheduled between the hours of 2 and 4pm, which means an arrival anytime between 2:00pm and 4:00pm. Unfortunately, considering the fact that we are a member of the service industry and visit many clients during our day with unknown troubles with their door(s), it is impossible for us to guarantee an exact arrival time, so the arrival window is the best we can do. The delay you experienced was as a result of this scheduling condition and we are sorry this was not acceptable for you. Additionally, with the looming, potential threat of the upcoming tropical storm Isaac, many clients are interested in having services completed ASAP on their homes. We are doing our very best to accommodate everyone's needs and our schedules are swollen with our local neighbors that also need our help. We did call to notify of the delay and, at that time, our clients are more than welcome to accept the adjusted time frame, reschedule, or, though not our preferred option, contact another company that may be able to provide sooner assistance. We are happy that you chose to remain on our schedules, but unfortunately we could not satisfy you 100% with our time frame or calls to notify of delay. Beyond these options, there is little more we are able to do and we are sorry you weren't happy with our team. As for your concern regarding prices, please understand that our customer service representatives that provide scheduling for all our our clients are not the same service technicians that visit your home. By allowing our technicians to fully focus on their appointments, we can maximize the number of clients we can assist and prevent distractions, therefore providing the best, uninterrupted service available. Unfortunately, this makes it difficult for us to assist in diagnosing your issue prior to our visit. Our pricing was provided based on your diagnosis of your door's issue: "a broken spring." The pricing provided based on your diagnosis was accurate, however our technician determined, to safely repair your door to avoid injury to himself, you or your family, and potential damage to property, two springs would be required. This is unfortunate, but we are unable to know exactly what your door will need without seeing the door or knowing specifically what will be required to repair it. At this point, all clients are welcome to decline our recommendations, which you did, and there was ZERO charge for our visit since you were obviously disappointed with our services by this point. Since we did not provide any services for you at your home, all we can do at this point is apologize that our visit did not meet or exceed any expectations you had. If there is anything further we can do to help you out, we would be eager to hear from you and try and help in any way. All of our client's are extremely important to us and we value every one of them. Please don't hesitate to call any member of our management at 727-524-0001 or by email, clearwater@precisiondoor.net.
Lutz, FL
Overall Ben did a great job explaining what needed to be don. Work was done professionally!
- Chad H
Product:
Lutz, FL
Overall Ben did a great job explaining what needed to be don. Work was done professionally!
- Chad H
Product:
Lutz, FL
Excellent job. Found the problem and devised a solution which should keep the problem from recurring.
- Richard F
Product:
Lutz, FL
Serviceman was great. Will always call you when we need garage door service
- Ed Nieradko
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Repair Technicians: James Mantsch
Lutz, FL
He did a great job. thanks
- Mary S
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Repair Technicians: James Mantsch
Lutz, FL
Extremely courteous and knowlegeable. We will definitely call Precision again and ask for James.
- Joe DeDominikc
Lutz, FL
Very helpful - excellent service.
- Helen Sommerfield
Product:
Very good service response was very fast & courteous
- Mary S