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Precision Overhead Garage Door of Tampa, Clearwater & St Pete Metro
about Precision Overhead Garage Door
has received 82 reviews, averaging 1.00 Stars:
Dade City, FL
San Antonio, FL
Very good service man. Went out of his way to get a board and complete the job.
- Paul Hurd
Only submitted this review because we got an e-mail requesting it... We requested a quote to have a broken spring repaired on our seven year old home. We asked several folks in our neighborhood with similar home models how much they paid for the same repair. The answers varied from $200 - $470. After receiving other quotes, Precisions quote came in at over $1,800! That's almost four times the price of the next highest quote that we received ($460). Further, the technician insisted on rebuilding our entire garage door system because Precision doesn't Wayne Dalton parts. Huge waste of our time and Precision's gas to drive out. Not only that, the technician insisted that we lift our 230lbs garage door so that he wouldn't need to pass through the house. Mind you, I'm a disabled-veteran. Highly-unprofessional - avoid! Our large neighborhood community group got a pretty good laugh out of the quote. Suppose I should have the VA bill Precision for my next chiropractors appointment.
- Brooke Weathers
Repair Technicians: Jimmy Johnson
Tarpon Springs, FL
YOUR PRICE OF 1450.00 INSTALLED GARAGE DOOR OPENER WAS OUT OF LINE. WAS ABLE TO GET ONE INSTALLED FOR UNDER 500.00.
- Mike Warren
Repair Technicians: Austin Orton
Spring Hill, FL
I had called to arrange for an estimate to have a garage door opener install. A technician arrived and provided me with an estimate that had 2 choices with prices. Me then ask me which one would I like to have done. I said I wasn't sure at the moment can you email me the estimate since it was on his iPad. He then attempted to coerce me to have the job done immediately. I told him I was getting estimates and would review them and make my choice. You still tried to talk me into doing it now and then proceeded to say that there would be a $75 charge for the estimate. When I spoke to their office personnel no mention was ever made that there would be a charged to come out to do an estimate. I had two other estimates free of charge and both were substantially cheaper for the same work. The technician then said he had to call his boss and tell him I refuse to pay the $75. He then told me that it would be tacked on if I took the job. He then sent me the email and left. I then looked up their company and noticed that they do have a service fee of $29.99 and a fuel charge of $20 when they come out for a service call if they do no work. That total was $49.95 not $75. I firmly believe that your technician was upset that he went out of his way to do an estimate and wasn't able to do the work so he wasted his time. My understanding that that's part of the job is to give free estimates. All companies do but apparently your company does not. Do not have them come out to do an estimate as they will try to coerce you to have it done right away. Their price was $3,000 and the other two quotes were for under $2,000 for the same work.
- Sal Casciotta
Thank you for taking the time to speak with me today regarding your experience. We are thankful you gave us the opportunity to make things right. If you have any questions or concerns in the future feel free to reach out to me directly :)
The owner, Jim Rapp, responded really quickly to my comments about the poor experience I received. He insisted on sending out his supervisor of technicians, Bob Blanchette, along with Chris the technician that was out the first time to install the garage door opener at no charge. At first I was very reluctant but he insisted and it actually took me a bit to relent as I do not and was not looking to get something for nothing. I offered to at least pay half the cost which they still insisted they will not take. I actually had a lengthy conversation with Jim and then Bob let them know I really did not want the job for free but they continuously refused and said no. I happen to own a small landscaping business in Spring Hill and have gone on numerous estimates over the past 20 years and know how to handle sometimes difficult situations with a disgruntled customer so I will just simply say Jim and his company are extremely dedicated to making sure everyone of their customers are completely satisfied and will do everything and anything to uphold the reputation of their company. I'm extremely appreciative that they installed a $4,000 state-of-the-art top of the line garage door opening system replacing numerous 30 plus year old parts and were extremely professional and efficient in doing the work. Thanks again Jim and Chris and accept my apology for my previous comments about my experience.
New Port Richey, FL
Complete joke of a company. I got a outrageous quote of $2300 to fix my garage lol. Called a different company and they charger $475 to do the same thing. Straight rip off I cant recommend this company
- Aaron Wolfinbarger
Thank you for taking the time to speak with me today regarding your most recent service. While we were unable to take care of your needs we are glad you were able to find someone else to take care of you. If you need anything else, please feel free to contact me.
Repair Technicians: Josh Hink
Was quoted one price on phone and when tech arrived it was 350 more for same products. I called several other companies and was given MUCH cheaper quotes. My advice is shop around and take your time contractors are price gouging right now and THIS IS ONE OF THEM. Poor business ethics, very poor.
- Lynn Harris
Thank you for taking the time to provide your feedback. We have been trying to reach you regarding your feedback. Please give us a call at (727) 524-0001.
Way, way over priced! Never again will they come to our house!! Would have 1/2 star but they won’t let you even chose that.
- Jodi Ketchum
Thank you for taking the time to provide your feedback. We've left you a message regarding this as we do offer 100% customer satisfaction but have not yet heard back from you. Please give our Customer Relations Manager Danielle a call at your earliest convenience at (727) 524-0001.
No reason to call. We can’t get our money back but we know for future use it will not be your company we call.
Saint Petersburg, FL
Initially was great. My garage door just literraly popped rollers off after my repeat service to fix issue from first service. Now waiting for emergency service as my garage hangs open
- Rodrique Rodney
Thank you for taking the time to provide your feedback. We appreciate the opportunity to make this better for you and if there's anything else you need, please give us a call.
New Port Richey, FL
I needed a garage door spring replaced. The tech was professional and inspected both doors and complete systems. He made several suggestions including I need to replace one of my openers. I oked him fixing $700 of issues on both doors. After he told me I needed to replace my opener because the shaft was loose and would soon fail. He indicated it could fail within the next week. I ordered a new opener from Lowes and installed it myself. When I took the old opener down I noticed the shaft was not loose. Upon closer inspection I found what I believe to be normal wear and tear. Nothing worse that my other opener. Now I wonder how much of that $700 I needed.
- Randy Beasley
Repair Technicians: John Tsangarinos
New Port Richey, FL
You service man was polite and helpful, giving us new remotes/ keypads; however, after he left, the keypads worked only after many presses and one stopped completely: we need for him to visit us again and fix this problem. Roy Sluzis 11712 Alderwood Drive, New Port Richey 34654.
- Roy Sluzis
The service tech came out and I could tell that he was just trying to sell and not fix. He did not even look at anything, he told me he could not even open the door. He quoted me over $800. Said the spring was broke and the motor was burnt out. He also said for twice as much he would be better material and longer warranty. He was so nervous talking to me. I told him to give me quotes and had him leave. I then called another company and they came out, Opened my door, replaced the sring and said the motor was just fine. All fixed for under $350. I do not recommend this place - pure con job!
- Kathy Fischer
Wesley Chapel, FL
SERVICE WAS WITHIN THE TIME SPAN I WAS GIVEN. COST WAS OUTRAGEOUS!!!!!
- Glen Copeland
I was amazed to see the pricing for a broken spring up to $900. The salesman/technician was very courteous I have no problem with him. The marketing however was a bad experience my soccer and experience and pricing with this company. I previously refused to purchase a new garage door from them because of over pricing.
- Kelly Reel
I had this door installed five years ago I’ve already replaced the springs and then today the bracket pulled out from the opener from the door and you wanted to sell me a new bracket for 125 reason being is the door is hur Hurricane door which is very heavy and the screws pulled out which he stated it was not your problem if you install have a door wouldn’t you upgrade the bracket you’re operating a scam
- George Morgan
Thank you so much for taking the time to speak to me today regarding your experience. I hope the resolution was satisfactory for you. If you have any questions or concerns, please feel free to reach out to me at any time.
Repair Technicians: Keith Allen
Palm Harbor, FL
The experience started off well with professionals doing a good job with replacing our garage door. They even included the insulation for free after some confusion over the original order. I have now gone through yet another failed attempt with a county inspection because the permitting company's (Gulf Coast Permitting) inability to supply the required documentation to complete the job. Precision Garage needs to find a different company to do take care of the permitting process. This has now been going on for 5 months and I have wasted several precious vacation days because of it.
- Katie & jeffrey Robbins
Repair Technicians: Luke Rose
Tarpon Springs, FL
Way over priced. Felt like I was at a used car lot with a salesman trying to sell me things I did not need. Will not use your company again.
- Stan Schneider
Thank you for taking the time to speak to me today. I'm glad our resolution was satisfactory to you. If you need anything, please feel free to call me.
Appointment was made and on time. Technician was polite. Seemed to have no idea what the problem was initially. Asked lots of questions as to wether I'd spoken to other repair companies. Came back after investigating and said it was a broken spring. I couldn't believe I'd never noticed it split in two before, much less a trained technician! Said it was $540 for springs that work and $240 plus tax for another part I needed. Presented it in a trained sales technique I should never have fallen for. I thought it was high, but didn't know and wanted to get it done so said yes. I looked up what it really should have cost ( $200-$300) I paid $760 after a 'coupon' he applied when I said I was paying way too much. I was totally ripped off by your company!....More fool me, but I will definitely not use you again or recommend you.....unless the extremely expensive springs under a 5 yr warranty break?
- Jeff Fuller
Thank you for taking the time to speak to me today. I'm glad we were able to come up with a satisfactory resolution for you. If you have any further questions, please feel free to call me.
All I needed was to have the opener repaired. The technician (who was a very pleasant fellow) came up with a price of just under $1,200.00 because he felt there was other items I needed, but I did not want them. So, I told him I was not going to do any repairs. Then he decided he could replace the "mother board" for $200 plus labor and I still said no. I paid the $49.95 service call and went online and found the "mother board" for $63.00 from the factory! Nice try, but no cigar.
- Dale Cotter
Thank you so much for taking the time to speak with me today. I hope the resolution we discussed was satisfactory to you. If you have any further questions or concerns, please feel free to give me a call.
Repair Technicians: Robert Blanchette
All I needed was to have the chain restrung to operate the door. Instead, the tech sought to convince me to replace ervery moving part of the system at a cost of several thousand dolloars. I only agreed to replace the main spring and bearings which, even though he agreed he would show me the worn bgearings, he never did. This suggests they did not need replacing, and I now doubt the spring did, either. After receiving an invoice of nearly $900, I regret having agreed to any service. In hindsight believe I was scammed, and will never patronize your company again. The single star is due to the fact the tech showed up on short notice when the dispatcher said he would.
- Ed Golly
Thank you for taking the time to speak to me today about your experience. I'm glad we were able to address your issues and come to a resolution for you. If you have any further questions or concerns, please feel free to call me.
We had called for service on our garage door as there was something wrong with the electrical circuit or the door safety sensor that only allowed us to close the door from the main button and not the remotes. The technician that came told us we needed new springs, new rollers and a new circuit board-essentially a whole new system to the tune of $1600!!! Fortunately, we thanked him for his estimate and told him we would call back if we were interested in his services. He didn't even do a tune up on the system as he said it was not possible! Our next door neighbor saw that the technician was there and came over after he left . He identified the problem and fixed the sensor within minutes to allow for the door to work again properly!!! Unfortunately we can NOT recommend this company!
- Pat Coughlin
Thank you for your feedback. We have been trying to reach you regarding this. Please give us a call at (727) 524-0001 so we can see what we can do to make your experience better.
Late for oppointment. By two houes way over priced by hunderds a friend has the service done foe $150.00. Your salesman starts me out at $480.00.. Real fair pricing, never again...
- Robert Semple
Plant City, FL
Way too expensive!!! Charged $90.00 for a $5.00 part and $60.00 for a $10.00 part. The tech was here at the house for about 35 minutes and ten of that was talking with me. Total price gouging. This is my second time using them and my last.
- Phillip Galluzzo
Land O' Lakes, FL
New Years Day our garage door broke and needed quick repairs. Called Precision and they did do a great job on getting a technician out. We asked for a quote first. After 15 minutes were given an astronomical figure to fix the door. Add said no extra charge for holidays. Technician said there was no extra charge for coming out that day. Then added to the extreme high cost that he could not fix the garage door opener because it was too damaged. Needed a new one. We told him to hold off. Then we got hit with a $49.95 charge for coming out for an estimate ( which they did later refund). We immediately searched out their competitors for other estimates. Next person that came out gave us a quote that was over $400 less, plus he said our garage door was not damaged and hooked us up for free. Precision had a special on their website saying that a new double garage door would cost $800. That’s not what our technician quoted. Try 800 x 3 !! We felt misled and the attempt of being taken advantage of. I would not recommend Precision for people who are under a budget. If you’re rich, go ahead. I don’t know the quality of their work so I can’t comment on that.
- Dave Dawson
He was nice, polite and honest. I would highly recommend your company . Definitely worth 5 stars.
- Ann Quandt
Repair Technicians: Keith Allen
1, because there is no "0" as a choice! We have a warranty and they said that we can't get our door fixed because of "misuse". The door is not balanced and now is our fault that is broken. It's being working perfectly since we moved on October. Then, when we called to have our questions answered, the customer services representative hang up on me. My wife called and the representative spoke over her, was rude and very mean. Wanted to speak with a manager and after few tries,y wife got in touch with one, to just tell her that they will address the customer service representative with "coaching". And "sorry" we can't fix your door unless you pay for balancing, all the parts and services out of your pocket because your warranty doesn't cover "it". More than $600.00. Really!!!! No, no and no. That is not right. Fraud!
- Omar Lopez
Repair Technicians: Robert Blanchette
I did NOT choose Precision. Rep was great. BUT over 2X as expensive as most others. AND Precision wanted to use a chain system. Others used a belt which Precision said was more expensive? So Precision chain was 2X as expensive as a belt driven one from other company. AND warranty was either 2 or 5 years with Precision. Other company LIFETIME
We would like to address this issue, if you could please contact the office at your earliest convenience we would like to discuss this with you. Thank you.
Clearwater Beach, FL
Didn't have the wall button for my old motor. Had to go with a different kind. At least it works.
- Lonny E
Couldn't install my door the same day. Had to get a permit.
- Shawn H
My light was out on my motor and they don't do replacement bulbs!
- Matt W
I supplied you with information regarding my project and I don't know whether you took the time to read it or not I don't think you did as the proposal you sent me reflects that.
- Joe O'Reilly