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Upsold me on bearing that we’re not bad.

Review:

I want to take time to Thank Both Scott Page and Arnold (the installer)for the GREAT job they both did in installing my NEW garage Door Opener. Mr. Page went above and beyond in helping get the Installer over to my house within 1 hour to replace my opener. The Installer, Arnold was very professional in every way. He was a TRUE master of his trade! Thank You again for all your help in getting me up and running in a very short amount of time. Thank You ALL William David Brummitt 727-385-1445

Thank you for your feedback, we greatly appreciate it. We see that you gave us 2 stars and we would like to speak to you regarding this as your voicemail was full. Please contact Danielle at (727) 524-0001 at your earliest convenience.

Review:

The work itself was great and I would normally give you a 5 star rating but I didn't feel that Wesley was sympathetic about the fact this cost was surprising and at a very bad time for me and my wife. First my wife was told over the phone that the spring replacement was $120 for both springs but then Wesley said that's just for one. So now we were looking at double that amount but then Wesley put the scare in me that if we don't also replace the cables and drums, the cable could snap and cause injury so now the price went up to $440. Keep in mind, I was at work and talking to Wesley via my wife's cell phone so I couldn't judge the condition of the cables myself and make an informed decision so I told him to go ahead with the full repair. As I was trying to share that this cost was going to put a hardship on me and my wife, he made light of that by saying something like "well I have to work too" I did let Wesley know that was a very insensitive comment.

Thank you for taking the time to speak to me. I hope our resolution was satisfactory to you. If you have any further questions or concerns, please let me know.

Review:

When I called your company and asked the receptionist what the cost would be to replace a broken spring she told me it would be anywhere from $65.00 to $120.00 per spring. I scheduled an appointment and the Tech came and looked at the problem and gave me 3 choices of which the least expensive would be $532.00. He also said the bearings needed to be replaced. My question is if I got the least expensive springs how can the bearings cost an additional $400.00.

Thank you for taking the time to speak with me today. I'm glad we were able to discuss your experience and find a suitable resolution for you. If you have any further questions or concerns, please do not hesitate to contact me.

Review:

Precision originally was called to replace a spring. Matt did a great job. However, he noticed the end plate bearings needed to be replaced. The door was already apart and the end plate bearings took only 5 minutes to replace. They charged $180 to replace the end plate bearings, in addition to the labor for the springs. The end plate bearings only cost about $15/pair retail.

Thank you for taking the time to speak with me. We hope the resolution was acceptable for you. If you have any further questions or concerns, please call us at your earliest convenience. Thank you.

Review:

I was pleased with the service and the personality of your technician although I feel your pricing was off the chart. I think the parts and service I received was way over priced. I did not like the way the pricing was explained to me on a hand written note pad. I did some research first on pricing before the technician arrived and felt I was taken advantage of for the repair. I should have went with my gut and saved myself 400.00 dollars. Unless you have money to burn I would not recommend your service

Please contact our Clearwater Administrative Office at 727-524-0001 and ask for Danielle, our Assistant Manager. We have been trying to reach you regarding this issue, and would like to discuss this with you at your earliest convenience.

Review:

Couldn't install my circuit board the same day, had to order it.

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The tech was really nice but wasn't able to replace my lightbulb.

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Thought they had 24/7 service but I had to have them come out the next morning as they don't work after 8 at night.

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My tenant set up the appointment and they wouldn't bill me for services.

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He had to leave mid repair to go back and pick up a part. My door was stuck open. He got it working when he came back.

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Couldn't come out the same day. Had to wait until the following day.

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It was raining so they couldn't install the storm shield until it was dry.

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Couldn't get my gate repaired the same day. Did a great job when he came out.

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Couldn't install my door the same day. Had to get it done a few days later. Works nicely.

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Couldn't give me a free repair estimate. Had to pay for them to come out. Decided to go with them and they actually incorporated it into my fee. Worked out fine I guess.

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Couldn't work on my gate cause it was raining.

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Couldn't tell me what the problem was over the phone. Came out and my sensor eyes were broken, at least the door works now.

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Recommend longer warranty on keypad.

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Couldn't get the panel for my door, manufacturer doesn't make it anymore. Don't want a new door.

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Didn't bring a replacement bulb for my motor while they were repairing it.

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Couldn't get my door isntalled the same day. Had to get a permit.

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Was professional and courteous, just couldn't get the motor that I wanted. Did get another one and it works nice.

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Very professional but couldn't get the type of door I wanted.

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Wanted a new motor but said it didn't need to be replaced. Repaired it and it works fine now.

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My technician arrived late.

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Precision was unable to install my door the same day.

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Technician did not have the part I needed.

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Technician arrived late.

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Technician Arrived Late