Called for a broken spring. I would first say that the service techs that were sent were extremely nice and courteous and made the repairs as needed. I absolutely felt that the pricing was way too high! Never expected to pay $740 for spring replacements and not even the top line springs. Granted that the labor was included but springs just don't cost that much! A door sensor appeared to go bad at the same time which I said I would replace and looked up pricing for an OEM replacement $39. They ended up replacing it at no cost but their invoice price for the sensor was $240 which again they did not charge me for but clearly showing that there price structure is way out of line.

- Gary

I had a good experience with scheduling and the repair went smoothly, but my issue is focused on exorbitant pricing. I didn't have time to research pricing when the torsion spring broke on our garage door overnight. I depended on the solid reviews posted for Precision for having them coming out to work on the door at a fair price. When the pricing options were presented they seemed really high, and I found out after the work was completed that they are indeed on the extreme high end. I had the two torsion springs replaced, two new end bearing plates, a new flanged ball bearing, and a set of new rollers totaling $1,354. From what I've gathered, parts and labor pricing from this repair is roughly double from other reputable contractors. The repair experience itself was good, but not worth that price.

- Bryan Morgante

Thank you for taking the time to speak with me today regarding your experience. We are thankful you gave us the opportunity to make things right. If you have any questions or concerns in the future feel free to reach out to me directly :)

$50 to tell me,"we don't work on them,you have to switch to our system." Your service man was prompt, however.

- Kenneth Fields

Thank you for taking the time to speak with me today regarding your experience. We are thankful you gave us the opportunity to make this right. Please do not hesitate to contact me for any other concerns you may have :)

I can't believe that the price of garage door openers have gone up as much as they have from December of 2020 to May of 2021. You replaced an opener on my other property in December and when my opener on my house went bad I called your company fully intending to replace this opener. Your Tech Luke came out and gave me options for replacing the opener and thankfully I was sitting down when he gave me the price. I then had him replace the belt and put a new rubber piece on the bottom of the door. Since then I've found another company that would have replaced the opener at a price that was much cheaper than what Precision was going to charge me. Sorry, it looks like you've lost a customer due to over priced service and products.

- Paul Sorice

Thank you for taking the time to provide your feedback. We have been trying to reach you regarding this. Please give us a call at (727) 524-0001.

Quoted a price, for replacing a broken spring, and when the technician showed up the price was tripled! Would not recommend this Company.

- James Condos

Over priced. Cost me $720.00 My door got jammed and was out of alignment. Was told I had to replace 4 yr old springs. Long story short 1 1/2 hr of labor and about $50.00 worth of materials that was my cost. A little extreme I think.

- John Gomes

Thank you for taking the time to speak to me about your experience. If there's anything else we can do for you, please let us know.

I believe I was charged way too much for what the technician did

- Patricia Hoffman

Thank you for taking the time to speak with me today regarding your feedback. We hope the resolution was satisfactory to you. If you have any further questions or concerns, please give us a call.

Precision Door installed a new belt driven garage door opener at our townhouse. The men were courteous and did a wonderful job. My problem is that after being given an " installed" price we were then charged $94 dollars extra for " shop materials" and angle iron. I was under the impression that"installed" price ment materials necessary to complete the job. Very disapointed in the hidden charges. Five star rating for the job, two star rating for not being up front about total charges.

- Steve Cramer

Thank you for taking the time to provide your feedback. We spoke to you yesterday regarding your experience and we are sorry for the miscommunication. I'm glad we were able to come to a resolution. If you have any questions, please feel free to contact us.

Upsold me on bearing that we’re not bad.

- Warren Dietrich

I want to take time to Thank Both Scott Page and Arnold (the installer)for the GREAT job they both did in installing my NEW garage Door Opener. Mr. Page went above and beyond in helping get the Installer over to my house within 1 hour to replace my opener. The Installer, Arnold was very professional in every way. He was a TRUE master of his trade! Thank You again for all your help in getting me up and running in a very short amount of time. Thank You ALL William David Brummitt 727-385-1445

- Jeff Borgoson

Thank you for your feedback, we greatly appreciate it. We see that you gave us 2 stars and we would like to speak to you regarding this as your voicemail was full. Please contact Danielle at (727) 524-0001 at your earliest convenience.

The work itself was great and I would normally give you a 5 star rating but I didn't feel that Wesley was sympathetic about the fact this cost was surprising and at a very bad time for me and my wife. First my wife was told over the phone that the spring replacement was $120 for both springs but then Wesley said that's just for one. So now we were looking at double that amount but then Wesley put the scare in me that if we don't also replace the cables and drums, the cable could snap and cause injury so now the price went up to $440. Keep in mind, I was at work and talking to Wesley via my wife's cell phone so I couldn't judge the condition of the cables myself and make an informed decision so I told him to go ahead with the full repair. As I was trying to share that this cost was going to put a hardship on me and my wife, he made light of that by saying something like "well I have to work too" I did let Wesley know that was a very insensitive comment.

- James

Thank you for taking the time to speak to me. I hope our resolution was satisfactory to you. If you have any further questions or concerns, please let me know.

When I called your company and asked the receptionist what the cost would be to replace a broken spring she told me it would be anywhere from $65.00 to $120.00 per spring. I scheduled an appointment and the Tech came and looked at the problem and gave me 3 choices of which the least expensive would be $532.00. He also said the bearings needed to be replaced. My question is if I got the least expensive springs how can the bearings cost an additional $400.00.

- William Schoon

Thank you for taking the time to speak with me today. I'm glad we were able to discuss your experience and find a suitable resolution for you. If you have any further questions or concerns, please do not hesitate to contact me.

Precision originally was called to replace a spring. Matt did a great job. However, he noticed the end plate bearings needed to be replaced. The door was already apart and the end plate bearings took only 5 minutes to replace. They charged $180 to replace the end plate bearings, in addition to the labor for the springs. The end plate bearings only cost about $15/pair retail.

- Michael Sabau

Thank you for taking the time to speak with me. We hope the resolution was acceptable for you. If you have any further questions or concerns, please call us at your earliest convenience. Thank you.

I was pleased with the service and the personality of your technician although I feel your pricing was off the chart. I think the parts and service I received was way over priced. I did not like the way the pricing was explained to me on a hand written note pad. I did some research first on pricing before the technician arrived and felt I was taken advantage of for the repair. I should have went with my gut and saved myself 400.00 dollars. Unless you have money to burn I would not recommend your service

- Michael King

Please contact our Clearwater Administrative Office at 727-524-0001 and ask for Danielle, our Assistant Manager. We have been trying to reach you regarding this issue, and would like to discuss this with you at your earliest convenience.

Couldn't install my circuit board the same day, had to order it.

- Ian C

The tech was really nice but wasn't able to replace my lightbulb.

- Emily Repart

Thought they had 24/7 service but I had to have them come out the next morning as they don't work after 8 at night.

- L Birby

My tenant set up the appointment and they wouldn't bill me for services.

- Josh C

He had to leave mid repair to go back and pick up a part. My door was stuck open. He got it working when he came back.

- Fran Seymore

Couldn't come out the same day. Had to wait until the following day.

- Lauren G

It was raining so they couldn't install the storm shield until it was dry.

- Todd K

Couldn't get my gate repaired the same day. Did a great job when he came out.

- Fred S

Couldn't install my door the same day. Had to get it done a few days later. Works nicely.

- R Gilmorrison

Couldn't give me a free repair estimate. Had to pay for them to come out. Decided to go with them and they actually incorporated it into my fee. Worked out fine I guess.

- Charlie C

Couldn't work on my gate cause it was raining.

- R Shadom

Couldn't tell me what the problem was over the phone. Came out and my sensor eyes were broken, at least the door works now.

- Christina S

Recommend longer warranty on keypad.

- Randall

Couldn't get the panel for my door, manufacturer doesn't make it anymore. Don't want a new door.

- Lindsey S

Didn't bring a replacement bulb for my motor while they were repairing it.

- Mrs Ramsay

Couldn't get my door isntalled the same day. Had to get a permit.

- Ben B