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Read what people are saying
about Precision Overhead Garage Door in:

Hernando County, FL

Precision Overhead Garage Door of Tampa, Clearwater & St Pete Metro
has received 325 reviews, averaging 4.86 Stars:
1 2 3 4 5
Review:

I had called to arrange for an estimate to have a garage door opener install. A technician arrived and provided me with an estimate that had 2 choices with prices. Me then ask me which one would I like to have done. I said I wasn't sure at the moment can you email me the estimate since it was on his iPad. He then attempted to coerce me to have the job done immediately. I told him I was getting estimates and would review them and make my choice. You still tried to talk me into doing it now and then proceeded to say that there would be a $75 charge for the estimate. When I spoke to their office personnel no mention was ever made that there would be a charged to come out to do an estimate. I had two other estimates free of charge and both were substantially cheaper for the same work. The technician then said he had to call his boss and tell him I refuse to pay the $75. He then told me that it would be tacked on if I took the job. He then sent me the email and left. I then looked up their company and noticed that they do have a service fee of $29.99 and a fuel charge of $20 when they come out for a service call if they do no work. That total was $49.95 not $75. I firmly believe that your technician was upset that he went out of his way to do an estimate and wasn't able to do the work so he wasted his time. My understanding that that's part of the job is to give free estimates. All companies do but apparently your company does not. Do not have them come out to do an estimate as they will try to coerce you to have it done right away. Their price was $3,000 and the other two quotes were for under $2,000 for the same work.

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A Response from: Jim Rapp

Thank you for taking the time to speak with me today regarding your experience. We are thankful you gave us the opportunity to make things right. If you have any questions or concerns in the future feel free to reach out to me directly :)

Comment from: Sal Casciotta

The owner, Jim Rapp, responded really quickly to my comments about the poor experience I received. He insisted on sending out his supervisor of technicians, Bob Blanchette, along with Chris the technician that was out the first time to install the garage door opener at no charge. At first I was very reluctant but he insisted and it actually took me a bit to relent as I do not and was not looking to get something for nothing. I offered to at least pay half the cost which they still insisted they will not take. I actually had a lengthy conversation with Jim and then Bob let them know I really did not want the job for free but they continuously refused and said no. I happen to own a small landscaping business in Spring Hill and have gone on numerous estimates over the past 20 years and know how to handle sometimes difficult situations with a disgruntled customer so I will just simply say Jim and his company are extremely dedicated to making sure everyone of their customers are completely satisfied and will do everything and anything to uphold the reputation of their company. I'm extremely appreciative that they installed a $4,000 state-of-the-art top of the line garage door opening system replacing numerous 30 plus year old parts and were extremely professional and efficient in doing the work. Thanks again Jim and Chris and accept my apology for my previous comments about my experience.

Chris Carelas Service Provided:
Garage Door Opener Repair

Repair Technicians: Chris Carelas
Review:

I was very impressed with the professionalism of your Company Chris was kind and respectful and courteous that you showed me and my wife we are happy that we find a good garage door company. Thank you Ed,jade,

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Service Provided:
Garage Door Repair

Review:

Jesse Burns is the man! Excellent customer service, knowledge, and willingness to work with you. From a door hanging is space with broken parts to a balanced, quiet operating door, Jesse put together a plan of action that was flawless. Thank you very much!

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Jesse Burns Service Provided:
Garage Door Repair

Product:
Remotes / Keypad

Repair Technicians: Jesse Burns
Review:

Even though I paid more than I thought I would, I am glad I did. My door needed an overhaul. The gentleman that took care of it all was kind, courteous and knowledgeable. Thank you for taking care of my needs.

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Joshua Figueroa Service Provided:
Garage Door Opener Repair

Product:
Springs

Repair Technicians: Joshua Figueroa
Review:

Fast excellent service. highly recommended for anyone with garage door issues.

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Josh Hink Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Repair Technicians: Josh Hink
Review:

Thank You. Tech did a great job. Everything is working great. Thank You for coming so quickly.

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Josh Hink Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Repair Technicians: Josh Hink
Review:

When dealing with my deceased father's property, my husband and I discovered the garage door was not functioning properly. So, I placed a service call and Travis Dobson determined that the motor to the original opener had burned up; rendering it inoperable. He provided a replacement estimate within minutes and in under an hour, it was up and running! Travis was not only professional and courteous, he was knowledgeable and very kind! This is my second time working with Precision and I am extremely pleased with the service! Thank you to Travis for his exceptional service and to Josette for quickly scheduling us, given our time restraints.

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Travis Dobson Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Repair Technicians: Travis Dobson
Review:

Joshua was on time and super super nice and professional. Explained why the garage door was not closing properly and fixed it right away. I will definitely call Precision and ask for him again.

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Josh Hink Service Provided:
Garage Door Repair

Repair Technicians: Josh Hink
Review:

$50 to tell me,"we don't work on them,you have to switch to our system." Your service man was prompt, however.

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A Response from: Jim Rapp

Thank you for taking the time to speak with me today regarding your experience. We are thankful you gave us the opportunity to make this right. Please do not hesitate to contact me for any other concerns you may have :)

Service Provided:
Garage Door Repair

Review:

Thank you Joshua, Back to being able to open the door. LOL.

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Josh Hink Service Provided:
Garage Door Opener Repair

Repair Technicians: Josh Hink
Review:

Josh Hink. He was pleasant, professional! I needed to repair broken spring on my door. Josh came earlier than my original appointment and worked out perfectly. He inspected my door as well and gave honest suggestions. Timely service. Thank you

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Josh Hink Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Repair Technicians: Josh Hink
Review:

Your guy Keith was “outstanding” and competent …represented you “very well”!

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Keith Allen Service Provided:
Garage Door Repair

Repair Technicians: Keith Allen
Review:

i am a new resident in Spring Hill and had an issue opening and closing my garage door electronically. I also had a problem that when it did work it was slamming shut. I saw the ad in the paper for Precision and gave them a call. I must say that the service I received from start to finish was excellent. The response time was quick, my service technician Brian was wonderful - he was polite, informative and gave me options on how to best correct the problems I was having with my garage door. I would certainly recommend Precision to anyone in need of help with their garges. Thanks for a job well done.

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Brian Harmon Service Provided:
Garage Door Repair

Repair Technicians: Brian Harmon
Review:

Very pleased with your concern for the customer. Your technician Mike was so helpful and informative. I won't hesitate to call your company again. Great service and showed up when they said they would. Will be calling for a new garage door soon.

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Michael Boyle Service Provided:
Garage Door Repair

Installers: Michael Boyle
Review:

Thank you for providing fast, courteous service. I as an elderly lady really appreciate all the effort you put forth to calm any fears we might have about who or what time the tech will arrive. Thank you for everything

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Service Provided:
Garage Door Opener Repair

Review:

I was very pleased with the service. repairman was very quick with the repairs. Called before arriving and was there early.

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Chad Donovan Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Repair Technicians: Chad Donovan
Review:

I called and they were able to come out the same day. Josh was very helpful and was able to get it all running again. I will recommend them to family and friends

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Josh Hink Service Provided:
Garage Door Repair

Product:
Springs

Repair Technicians: Josh Hink
Review:

Andy just left a short time ago. I Knew my garage opener was old and I knew I would need a new one, before he even arrived. He called me and was able to come early. He was pleasant and professional. He evaluated the situation and said if he could repair it he would, but said he would be unable to. i already knew this. I mentioned seeing the website and seeing garage door opener advertised and showing it was 1/2 hp for $349 installed. He explained that model and mentioned that it was one he would have to order in, that they do not have those in stock, so I asked him for something comparable. He provided me a quote. i felt it was reasonable. it was an upgrade motor wise, but I know if anything happened to my current garage door, that it could handle a replacement garage door. He was very neat on placement of things and did ask my opinion on the placement of some thing. I greatly appreciated that he respected being in someone else's home and not just running a wire wherever he felt like putting it. The customer is definitely considered. I will plan on doing business with this company and will request Andy for future service.

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Andy Peck Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Repair Technicians: Andy Peck
Review:

From the time Josh Hink arrived until he left, it was entirely a pleasurable experience. He was a perfect gentleman and knew exactly what to do. Being as experienced as he was, he went straight to work and diagnosed my repair issues; i.e., new replacement springs, flange bearings and track wheels. I cannot say enough about the highly experienced and professional job that i received from Precision Garage Door. Please patronize this incredible and fine business!

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Josh Hink Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Repair Technicians: Josh Hink
Review:

My service man Jim was great. Answered my questions, showed me my problems and explained everything thoroughly. Gave me choices of equipment. Went out of his way and moved the gym equipment so he could get my door opener installed.

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Adam Miechle Service Provided:
Garage Door Opener Install

Repair Technicians: Adam Miechle
Review:

After reading all the positive reviews I decided to call Precision for my repair. Had new springs, motor and rollers replaced. Can barely hear the door open and close now. Also as senior citizens, we can rely on the WiFi app to insure we remembered to close the door.

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Mike Fanning Service Provided:
Garage Door Opener Repair

Product:
Belt Drive Garage Door Opener

Repair Technicians: Mike Fanning
Review:

Good service professional same day repair. It was more that just springs though. It's a shame in todays business enviroment not to get good professional service, what we use to expect to keep your customer base. Well done - would definitely recommend

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Christian Walker Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Repair Technicians: Christian Walker
Review:

tech was good.Nice worker. I do think the price of all my was work was very expensive. I dont think NASCAR pays as much for Springs as I paid for my springs for my garage door? Got a 3/4 horse belt drive system only comes with 1 controller?. had rollers changed, bushing changed.

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Josh Hink Service Provided:
Garage Door Opener Install

Product:
Belt Drive Garage Door Opener

Repair Technicians: Josh Hink
Review:

Josh Hink was very professional and gave an honest repair estimate with options. My garage door is now operating like new and quiet! Repairs were competed in under 2 hours and that was awesome! Thank you so much!

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Josh Hink Service Provided:
Garage Door Repair

Product:
Rollers

Repair Technicians: Josh Hink
Review:

every thing was done very professionally your service man was so good

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Service Provided:
Garage Door Repair

Review:

Your Tech, Matt Hink, did a fine job on our garage door. He was professional, pleasant and personable and because of his good customer service I would recommend Precision.

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Service Provided:
Garage Door Repair

Review:

I had some miscommunication between "Corporate" (I suspect) and the office in Clearwater, FL because I was given prices for what I was requesting to be repaired, and when the final estimate came in from the technician was $1900. Disregarding the add-ons, the price for replacing just the springs was still not anywhere near what I was originally told (by corporate?). The price for just the spring replacement was not what I was interested in and I stated thank you, but no. The tech later gave me a lower price for installing the two springs to be replaced. He said that was as low as he could do, that it was at cost. I then asked about the veteran's discount which corporate said Precision gave and I also stated that I printed out a $15 discount coupon to be used if I did have Precision do the work. Initially, I was told that I couldn't get that because the last lower cost estimate was at cost to the company. Reluctantly, I agreed to the $320 lower price just to get the work done and not have to get other estimates. Craig did the replacement; when I went into the garage after a while the garage door was open and Craig I guessed was in his truck. It was a while before Craig returned and he then stated that he had spoken to his manager and was allowed to offer me an even a lower price from the original $320 (down to $274). Not hesitating, I accepted the reasonable offer and am quite satisfied with the work completed and the workmanship, professionalism, and Craig's profuse apologies for the discrepancies that arose. I told him not to worry about it, that he was just the messenger and doing his job and did it well and timely. Thank you Craig and to the General Manage in the Clearwater, FL office.

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Craig Earle Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Repair Technicians: Craig Earle
Review:

I'm not sure if this is YELP review, but I had the most incredible experience with your Tech Josh. He was fast, efficient and friendly. It wasn't just your normal day either it was a Sunday and Father's day, so he did go the extra mile. I'm extremely satisfied and HAPPY!! Josh is an asset to your company and make sure you tell him!!!! I sent this review he deserves to be recognized !!! Erik

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Josh Hink Service Provided:
Garage Door Repair

Product:
Opener

Repair Technicians: Josh Hink
Review:

Replaced springs, rollers and opener lock. Very satisfied with service except the pricing seemed to be on the high side. Technician was excellent, he was personal, polite and did excellent work.

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Adam Miechle Service Provided:
Garage Door Repair

Product:
Springs

Repair Technicians: Adam Miechle
Review:

I can’t say enough about the service I received from Precision! Adam was professional and so nice in our time of need! My problem became his problem and made sure we were well taken care of. My motor was replaced with a super quiet and efficient new opener. I’m so blessed they were there for us! And on a major holiday no less! Thank you Precision! I will never go anywhere else!

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Adam Miechle Service Provided:
Garage Door Opener Install

Product:
Belt Drive Garage Door Opener

Repair Technicians: Adam Miechle
Next Page
Pinellas County

(727) 474-4842

(727) 474-4842
Hillsborough County

(813) 344-2943

(813) 344-2943
Pasco County

(727) 478-0084

(727) 478-0084
Polk County

(863) 274-3470

(863) 274-3470
Hernando County

(352) 587-5286

(352) 587-5286
Precision Overhead Garage Door
Office: (727) 556-0066
13737 Automobile Blvd
Clearwater, FL 33762

License

License #
CRC-1329612