Read what people are saying
about Precision Garage Door Service

Dear Mr Rapp, Please forgive such a long story, but my heart and soul needs to tell you. I have been wanting to write to you for well over a month now but I have been battling a severe case of the flu that left me pretty drained and I’m just now getting back to my old self and finishing this writing that has been in the making for way over a month. So please forgive me for the delay. I have thought of your company and the miracle that occurred on Sept 16th every single day. I have been writing this in bits and pieces ever since. On Sept 15th I got home from work and my garage door opened just like it does everyday. It’s the only safety door I have to enter into my house. That evening I went to go out again and my garage door wouldn’t open. I can’t begin to tell you the fear and panic that set in immediately. The door lift just wouldn’t open my garage door and the motor kept making that grinding noise trying to turn the belt. I tried opening the door by lifting it as I clicked the remote and the door opened but it’s a hurricane door and it was extremely heavy. I took my car out of the garage to see if I could play around with the remote and get the door to engage with the lift. Nothing worked. I entered my car into the garage and decided I couldn’t risk coming in at night with the door in that condition. I have always seen your trucks driving around and the name “Precision Garage Door” always stuck with me somehow. On Sunday morning I looked up your web page and saw that you had 24 emergency repair. I was so happy!! I called and asked your office if they charged for an estimate. I was told that there was a 49.95 fee that would go towards the cost of the repair if I chose to have your company do the repairs. I told the lady that I would think it out and call back. A few minutes later she called back and said she found a coupon that I could have for a free estimate. It was my lucky day. I told her yes, to please send someone because I was really scared about my garage door not opening. Well the Lord always sends his Angels to our rescue and that same almighty God we all serve never forsakes us and is always always on time!!! My Angel that day was Chris Pinnegar. The most delightful and professional technician named Chris Pinnegar answered the call. A totally kind, professional sweet man from the minute he called to let me know he was almost at my address. The minute he looked up at my lift master he told me it was the belt that lost a few teeth. They were on top of my car. Worried about the cost, I immediately asked him to give me an estimate and he immediately told me not to worry that I could split the payment out into three checks. He gave me the estimate and I was relieved that I could write out three payments. Otherwise, I would have had to call back in a couple weeks and continued to open and close this heavy garage door with my very arthritic arms manually twice a day. In conversation after a while, I told him why my urgency to fix the door lift was so critical for me. I couldn’t leave my car outside at night. Mr Rapp, I was shot in 2014 at 2:55 AM because an intruder was on my front porch with a gun in his hand waiting to invade my home. My dog started barking very loudly with a bark that was very different from her usual one. I couldn’t shut her up. I went to my front window and as I parted the blinds a bit to see why she was barking, there was the intruder standing looking at my door way with gun in hand. He wasn’t sure what to do with the dog barking so he stood there frozen. I startled him by parting the blinds a little and that’s when he took a few steps forward and turned towards my window and shot at me. He gave me enough of a split second to get out of the way so the bullet wouldn’t get me in my back or stomach, but the bullet sprayed and I felt a sting in my left arm. Fragments of the bullet had hit me. I was so filled with Adrenalin that I just ignored and proceeded to set off my home alarm and get the police to come immediately. Left with enormous fear, I couldn’t leave my house for three days. A couple of neighbors got me to come out. In the thoughts of my great fear that same night, I felt that if it happened once it could happen again. My front door is the original wooden door to the house built in 1987. I took and single handedly moved a double wide book shelf filled with books over to the door. As I started feeling less scared with time, I decided to move the book shelf a little bit from the door to give the door some air flow in between because the door is being eaten by termites from the bottom. Well, my fear was right on the money. A year later in June of 2015 my dog started barking at midnight. The same dark bark of danger outside. As I was getting up to go see what was happening, a huge explosion happened. Someone kicked my front door in and the bookshelf stopped the door from flying open. My alarm went off in the most jarring way because it’s a talking alarm underneath the eaves of my roof. The intruder bolted because he received the surprise of his life. He destroyed with one kick, the frame of the door and the door lock went flying into the middle of my living room but the door only opened about four inches due to the book shelf. It was a moment once again, where the grace of God and his protection saved me because of that first time’s foreboding feeling that it could happen again. I had the strength at that moment of shutting the door and pushing that bookshelf all the way against it until police arrived. My front door remains to this day nailed on the sides. With no lock. I was able to nail its frame back. That bookshelf is pressed against it barricading the door. So my garage door has been my entrance and exit since the first incident in 2014 . 2014 and 2015 were not a good year. I had been trying to get on my feet again after 2 1/2 years of unemployment in 2011 that wiped me out financially. My central air unit went out in 2015 as well. So the struggle is real. I still feel very blessed by God. He has saved my life two times. I’m not able yet to fix the things that make one live like a human being but I move forward in faith that God is not forsaking me and at minimum is always giving me the strength and wherewithal to get through everyday. For that I’m blessed. So, the great man your company sent me that Sunday stayed quiet and work fixing my door. I think I left him rather shocked with my plight. At the end I went to write him my three checks and he said absolutely not. I pleaded with him and begged him to please accept my check and he said no. I asked him to at least let me give him personally at least 100.00 for himself, and talk about integrity at the highest level he said absolutely NOT! I cried like a baby because I was soooo stressed out and Chris’s humanity, kindness and enormous integrity left me sooooo emotional that I broke down completely. Afterwards, I received a call from Scott Paige. He told me about Chris coming to his manager over my situation. Scott told me your company wanted to help me and would send a technician to replace the old parts on my garage door so I didn’t have to worry about the doors operation for a few years. I was overwhelmed and didn’t know what to do with it all except just break down. Then a few days later John Tsangarino. Another STELLAR technician came to rebuild my garage door. What a professional. Just like Chris, kind, empathetic, and a total pro at fixing garage doors. The gentlemen from your advertising dept came out as well and were so delightful and set me at ease about filming my story. It was a very good day. My relief had no bounds. But, there is something else that made me tear up as well and this in addition to my enormous gratitude is what will forever stay etched in my memory. I wish you could hear with the love, respect, admiration and gratitude every single one of these four men talked about you and your company. I have never in my life heard employees describe their boss and all that he does for them and the community, with such beautiful prose, their voices lowered because the respect and gratitude was palpable. It is such a testimonial of the humanitarian that you are sir! Their love for you speaks volumes of your management and love for your employees. Your company so obviously has an enormous social conscience. I know for sure without even knowing you, that you worked hard and tirelessly to build a large company that delivers quality products and workmanship, but at the same time your success never diminished your love for those that struggle and try to get by as best as humanly possible. It is so obvious that you are selfless and love humanity. Your company and your staff are your greatest narrators of your benevolence and your love for them and your fellow human beings. As tacky as it may sound you built an “Angel” company that goes above and beyond the everyday business to do Gods work as well. To love those you don’t even know and care for their struggles as humans. There is no doubt!! That in itself is the complete definition of “Success” at the human level and business level. God sees your intentions everyday. I promote Precision Garage Doors everyday. I talk about your company to realtors I know who sell houses everyday and anyone else. I want everyone to know about you and this magnificent business. Mr. Rapp, a million “THANK YOU’s a day will never ever describe the gratitude my heart holds for you, this Angel company and your MAGNIFICENT, LOVING, DECENT employees! GOD BLESS YOU AND YOUR EMPLOYEES AND MAY GOD BLESS ALWAYS THE SUCCESS OF PRECISION GARAGE DOORS. MAY HE GIVE YOU MORE AND MORE BLESSINGS, SUCCESS AND MATERIAL WEALTH EVERYDAY BECAUSE GOD KNOWS THE GREAT MAN HE’S WATCHING OVER! With an eternal undying gratitude, Sonia Brito

- Sonia Brito

Tech arrived as scheduled, very professional, efficient, personable, and knowledgeable.

- WK Thomas

Christian was on time and completed service promptly

- Jim

Great service by TIm. Came out solved problem. Very professional.

- Doug Kaseta

i would say you are a 5+. Your tech was polite, called ahead and on time. He knew his job and did it well. I am very happy with your company and will call again, should I have a need. Thank you for your service.....

- Joanne Gagliano

Chose because because had excellent reviews from previous customers. I received excellent service.

- Carolyn Crowson

Awesome experience - quality work, fast service and Brian was a very friendly, knowledgable technician. He took the time to explain everything and we really appreciated that. Thank you!

- Leah S

Precision repaired the springs and replaced the rollers on our garage 4 years ago at which time I purchased the warranty. The garage operates much quieter with the new rollers and with the springs under warranty this replacement didn't hurt the pocket. Both times the technician was professional, knowledgeable and courteous. They will get my business again.

- Gig Brown

Had a new door and motor installed. First thing that impressed me was they were there when they said the would be there. Secondly, while the installer had a trainee with him I he lost little time as he showed how to do things, answered questions, and never slowed down. The work was done in a timely manner and I was impressed with how quiet the system was. It was not the cheapest system but because I did both the door and lift they gave me some credit. In their defense I believe the fees were not out of line for an upgraded hurricane related door & high end life system.

- William Monsma

Have used you before and was pleased, so I called you back. Called in the morning and garage door was fixed that afternoon. Was a very nice young man who came out.

- Patricia Stebelsky

We had a quick and easy install. The installers were extremely knowledgeable and professional. I also had a great experience with the sales rep Julie Kadlec who came to our property twice to answer all my questions!

- Robert Glaser

Dave was on time very polite explain everything in detail he was great I would recommend you to anyone.

- Alvin Langley

Brian, our tech was great, he attempted to help over the phone before he arrived to save us money but a part needed replacing. very personable, nice young man. prompt service.

- Nancy Johnson

Matt came out and replaced a very outdated keypad for us with a brand new one. He was very quick and efficient, an overall pleasure to deal with.

- Melissa Arndt

We just closed on a new home when one of our garage doors broke at 4:00 pm Friday. Of course, our car was in the garage and impossible to get out. Called Precision and was told a tech would be out between 5:00 & 9:00 pm. Justin arrived about 5:00, repaired both doors. He was pleasant, knowledgeable and expedient in getting the doors working in a safe manner. I will definitely refer Precision to others!

- Donna Taylor

Your guys were timely, polite and efficient. I was having trouble with both my handheld remotes. They explained the problem, tested both out thoroughly and they were working fine when they left. I've always used Precision and will continue to do so.

- Mary Neville

I'm taking the time to personally thank Christian for his outstanding service. I was so pleased that I was compelled to call back the Tarpon Springs office to give my voice of appreciation of his expertise to his manager. I recommend your company to anyone who reads this as top notch ! Thank you all for a wonderful experience. It was a pleasure doing business with you . Dr. Gordon Lovett

- Gordon Lovett

Top of the line service from my initial call I needed a tech that day and I got it. Carlos came and did an awesome job he is professional in how he does his job.

- John O'connor

This gentleman was the best

- Gerald Trefsgec

The work itself was great and I would normally give you a 5 star rating but I didn't feel that Wesley was sympathetic about the fact this cost was surprising and at a very bad time for me and my wife. First my wife was told over the phone that the spring replacement was $120 for both springs but then Wesley said that's just for one. So now we were looking at double that amount but then Wesley put the scare in me that if we don't also replace the cables and drums, the cable could snap and cause injury so now the price went up to $440. Keep in mind, I was at work and talking to Wesley via my wife's cell phone so I couldn't judge the condition of the cables myself and make an informed decision so I told him to go ahead with the full repair. As I was trying to share that this cost was going to put a hardship on me and my wife, he made light of that by saying something like "well I have to work too" I did let Wesley know that was a very insensitive comment.

- James

Thank you for taking the time to speak to me. I hope our resolution was satisfactory to you. If you have any further questions or concerns, please let me know.

Craig was the consummate professional. Called ahead so we knew when he would arrive. Troubleshot the problem and recommended replacement. Ours was a very old unit so he performed some much needed work on the door, etc. to make sure we wouldn’t have Followup problems. HIGHLY recommended. We were thoroughly satisfied and would recommend the company to anyone. Craig deserves a raise!

- Vipha Willis

They were very prompt, knowledgeable, courteous and honest. I called this morning and was able to get an appt timeframe of 12 - 4 and Brian arrived at 12. He evaluated my garage door issue and did not try to oversell me on anything that I didn't absolutely need. My springs that were 12 years old quit working so I had new springs and bearings installed. The door works great and is much quieter now. He showed me how to do maintenance to keep things running smoothly. He also went above and beyond and reattached the bottom seal so that it was secure. I highly recommend!!

- Donna Wilcox

Brian Harmon was on time and awesome! What an asset to your company.He clearly explained the issues with my garage door and completed the repair professionally. I will recommend your company to my family, friends and clients.

- Carol Daly

Great service and install went smoothly. Highly recommended.

- Eugene Pletcher

Repair person came the next day, was courteous, efficient, and explained what was wrong and the options for repairing. Repairs only took a short time, and now it operates quietly just like new. Will always use Precision in the future.

- Emma Esheaugh

The Service Tech was David Crowe. He did a perfect job installing new parts in my garage door. He told me what he was doing, why he was doing it, and the cost of the job. I was extremely pleased with his work. He even took time to connect my car garage door opener for me. He is an outstanding employee.

- Jack Anderson

Rapid service, very capable repair person (Matt) who explained each step thoroughly. Will recommend to neighbors as the need arises.

- Patrica Stone

I have a friend who works for Precision, That's the reason I called. My only issue with my invoice are 2 charges that were not told to me when I was given the actual cost of the replacement. My final bill showed charges of $20 for Fuel/Energy surcharge and $33.53 for Shop supplies. Neither of these charges were mentioned prior to installation. That said, the serviceman, David, was very professional and courteous. And went above and beyond to make sure my wife understood how the new device worked. 5 star rating and will recommend to friends.

- Bob Houle

Fantastic same day service! Chris was a real pro...overall an excellent experience!

- Wendi Ney

Chad was wonderful and very professional. He took the time to explain things. I appreciated this promptness, as well. Five star rating.

- Kathy Cahill